·               Windows OS 2000, 2003, 2008, XP, Vista, 7, and 8

·               Microsoft Excel

·               Microsoft Word

·               Microsoft Outlook

·               Microsoft PowerPoint

·               Adobe Acrobat

·               Network Administration

·               Norton Anti-Virus

·               McAfee Anti-Virus

 

Education

My Computer Career     2015

Certifications in Progress:

·               MCP Microsoft Certified Professional

·               MTA Networking Fundamentals

·               MTA Windows Operating Systems Fundamentals

·               MTA Server Administration Fundamentals

·               MCTS Windows 7 Configuring

·               MTA Security Fundamentals

·               CompTIA Network+

·               CompTIA A+

·               MCTS Windows Server 2008 Active Directory

·               MCTS Windows Server 2008

·               MCITP Server 2008 Administrator

·               Certified Ethical Hacker

 

Experience 

IBM - TEKSystems         August 2015 –August 2015

·               Provided Tier 1 support to physicians and medical personnel troubleshooting PC’s including network connectivity.

·               Troubleshoot and configuration of VoIP phones ensuring connectivity for employees.

·               Single sign-on support for clinical applications.

·               Provided quality customer service working directly with clients to resolve technical issues.

·               Single sign-on support for clinical applications

·               Network Connectivity support hospital pecific technology

·               HEAT ticketing system

·               Excellent customer support to physicians and nurses

 

Michaels                   August 2012 – July 2015

·              Manage inventory to insure customer service using a handheld scanner for management.

·              Check inventory placement to insure inventory compliance using a handheld scanner for management.

·              Check in shipment loads by scanning labels to check pallet inventory with handheld scanners for management.

·              Dispatch the inventory by scanning labels to the correct doors for shipment using handheld scanner for management.

·              Look up paper work for file placement using a Microsoft office for management.

 

Interstate Batteries      February 2004 - March 2012

·               Manage truck inventory by using a handheld computer to check for sales per day for management.

·               Optimize inventory so that it matches various routes using a handheld computer for management.

·               Revise route locations for new customer placement within existing routes to improve schedules using a handheld for management.

·               Practicing customer service by talking to customers about their consignment for battery sails.

·               Utilizing Microsoft Word to invoice receipts for sails.

 

Johnson Storage and Moving Co.     March 2002 - February 2004 

·               To build up customer service, we kept the home owners of what pieces or boxes we had to help them place them.

·               Was given lead at various office move locations as a result of my strong organizational skills.